Refund Policy

 

---

Refund Policy

We strive to ensure a positive shopping experience. If you need to return an item, please review our Refund Policy below:

1. Return Window: Returns are accepted within 30 days of delivery. After 30 days, no refunds or exchanges are allowed.

2. Eligibility: Items must be unused, undamaged, and in their original packaging. Certain products, such as hygiene items or personalized goods, may not be eligible for return.

3. Refund Process:

   • Contact Us: Reach out to customer support within 30 days of delivery.
   • Return Instructions: Upon approval, you'll receive return instructions and an RMA number.
   • Return Shipping: You are responsible for return shipping costs, unless the return is due to our mistake.

4. Refunds: Once the return is received and inspected, we will issue a refund to your original payment method, minus any shipping charges.

5. Exchanges: To exchange an item, please follow the return process and place a new order for the desired item.

6. Non-Returnable Items: Certain items, including gift cards, downloadable products, and final sale items, are non-returnable.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact customer support immediately for a resolution.