Acupressure Gel Seat

Our Commitment to Seamless Shipping

We are dedicated to providing you with a hassle-free and efficient shipping experience. We want to ensure that you are informed about our shipping procedures, so please read our shipping policy below:

Processing Time:

• Once your order is placed and payment is successfully processed, our team will begin the process of preparing your order. We work diligently to have your items ready for shipment within 24-48 hours.

Shipping Methods:

• To guarantee the secure and timely delivery of your orders, we collaborate with reliable shipping carriers. The shipping method selected for your order will be determined by several factors, including the destination and the size/weight of the package.
• For most orders, we offer standard shipping.

Shipping Costs:

• We believe in fair and transparent shipping costs. For orders with a cart value below $50, a flat shipping fee of $4.99 will apply. However, if your cart value exceeds $50, you are eligible for free shipping.

Estimated Delivery Time:

• Our standard shipping typically takes 8-12 working days from the date of order processing for your package to reach its destination. Please bear in mind that this is an estimate, and actual delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or any unforeseen circumstances.

Order Tracking:

• As soon as your order is shipped, we will provide you with a tracking number through email or your customer account. You can use this tracking number to monitor the progress of your shipment online. Kindly note that it may take up to 48 hours for the tracking information to be updated in the carrier's system.

Address Accuracy:

• To ensure successful delivery, we urge you to double-check and provide an accurate and complete shipping address during checkout. We will not be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Non-Delivery or Lost Packages:

• While it is a rare occurrence, if a package is not delivered within the estimated timeframe or is lost in transit, please do not hesitate to reach out to our customer support team. We will immediately initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the specific situation.

Should you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We deeply appreciate your patience and understanding as we work tirelessly to deliver your orders efficiently, all while providing the highest level of service.

Refund Policy

We strive to ensure a positive shopping experience. If you need to return an item, please review our Refund Policy below:

1. Return Window: Returns are accepted within 30 days of delivery. After 30 days, no refunds or exchanges are allowed.

2. Eligibility: Items must be unused, undamaged, and in their original packaging. Certain products, such as hygiene items or personalized goods, may not be eligible for return.

3. Refund Process:

   • Contact Us: Reach out to customer support within 30 days of delivery.
   • Return Instructions: Upon approval, you'll receive return instructions and an RMA number.
   • Return Shipping: You are responsible for return shipping costs, unless the return is due to our mistake.

4. Refunds: Once the return is received and inspected, we will issue a refund to your original payment method, minus any shipping charges.

5. Exchanges: To exchange an item, please follow the return process and place a new order for the desired item.

6. Non-Returnable Items: Certain items, including gift cards, downloadable products, and final sale items, are non-returnable.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact customer support immediately for a resolution.